Terms & Conditions

When booking a session with Forte Pilates, you are agreeing to the terms and conditions as set out below. I want you to enjoy and benefit from your Pilates sessions and the terms and conditions below are set out to help you do this and to safe-guard our sessions.

By booking a session, you will receive:

Expert, experienced teaching from a fully qualified Pilates teacher.
Session sizes of no more than two clients and a teacher.

Payments, Cancellations & Refunds

Bookings made through the Forte Pilates website (powered by Acuity Scheduling) can be cancelled or rescheduled up to 24hrs before your session starts. No refunds or exchanges can be given after this time, so please be sure to cancel as soon as you know that you will not make the session. Your studio session is confirmed as soon as I receive payment from you.

All sessions and block bookings are refundable but may not be transferred to anyone else. Refunds will be available provided that there are more than 24hrs before the session starts and you have contacted me by email.

These terms are applicable to everyone in all circumstances. Thank you for your understanding.

Cancellation and Rescheduling Policy

Please cancel your appointment at least 24 hours before the start of your session. You will not be able to cancel or reschedule your appointment through the website if there is less than 24hrs from the start of your session time and you should contact me by phone or email to cancel. Late cancellations and no-shows are charged for and cannot be swapped for another session or made up.

If you would like to cancel or modify an appointment, locate the email that you received from Forte Pilates (scheduling@acuityscheduling.com) confirming your appointment and click “View Appointment Details”. You will be directed to your appointment on the Acuity Scheduling website, where you can cancel or reschedule your appointment. Alternatively, if you have an account after previously creating one through the Forte Pilates website, you can log into your account under the “Book an appointment” section, locate the session you wish to amend, then cancel or reschedule it there. Please email me only if you have paid for a single session and are cancelling your appointment, so that I can issue a refund. There is no need to contact me for block booking cancellations as cancelled sessions will automatically be credited back to you for re-use.

If you need more information, please contact me on: catia@forte-pilates.com or 07891172458

Block bookings Policy

Please use all of your blocks of appointments within three months (90 days) of their purchase date, when any left over expire.

Liability Release

I understand that my teacher is a qualified and insured Pilates teacher.
I understand that Forte Pilates is in no way responsible for the safekeeping of my personal belongings while I attend session.
I will tell the teacher of anything painful / unusual I experience in the session and between sessions.
I will stop doing the exercise if I or my teacher thinks I need to, or follow the alternatives my teacher gives me.
I understand my teacher may offer me professional advice relating to my ability to exercise and my teacher may consider it unprofessional to continue to teach me if I do not wish to follow that advice.
I will keep my teacher updated on any changes in my medical condition.
I understand that all exercise carries a risk and I voluntarily participate in Forte Pilates sessions with full knowledge that there is risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Forte Pilates or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.

If you are struggling with anything in your session, have any problems or concerns, do please let me know as soon as you can, and I will do my best to help.

I reserve the right to bring in another teacher if I am unavailable due to illness or unforeseen circumstances.

Lost Property

I make my venue as safe as I can, but your belongings are left at the studio at your own risk. I cannot be held responsible for anything lost or stolen. If you think you have left something at the studio, do let me know and I will endeavor to find it for you. I will check for your property as soon as I am able, and let you know if I find it. Hopefully I can arrange for you to pick it up when I am teaching there. If you and I cannot coincide in time, you may have to wait until your next session to receive your property back.

Thank you for agreeing to my terms and conditions